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Customer Service - Fast Support
Returns
Because Mydos is a line of consumable products, we do not require returns.
Refunds
If are not satisfied with your purchase, request a full refund within 30 days.
Subscriptions
You can cancel or pause your Mydos monthly subscription at any time.
Questions?
Questions about billing, ordering, or shipping errors? Contact support@mydosperformance.com
Policies
Return Policy
Return Policy
Refund and Dispute Policy
Once we receive your refund request:
- We’ll process it within 2–3 business days
- Refunds are issued to your original payment method
- It may take 5–10 business days for the refund to appear, depending on your bank or card issuer
Non-Refundable Items
- Orders placed more than 30 days ago
- Bulk or wholesale orders (unless otherwise agreed in writing)
Subscription Cancelation Policy
Billing Errors
Designed With Intent. Backed With Responsibility.
We apply the same mindset to customer support that we apply to formulation and performance:
clear standards, fast response, and zero unnecessary friction.
If something isn’t right, we fix it.
Need Help Right Now?
Support@Mydosperformance.com
Typical response time: 1-2 business days.
If you don’t like Mydos or aren’t satisfied with your purchase, you can request a full refund within 30 days of purchase — no product return required.
If you have questions, reach out to support@mydosperformance.com — we’re happy to help.
Subscription Cancelation Policy
Cancel Anytime
You can cancel or pause your Mydos monthly subscription at any time.
How to Cancel
To cancel or pause your subscription:
Email us at support@mydosperformance.com with your order email and subscription details.
When Cancellation Takes Effect
Cancellations apply to future renewals.
To avoid being charged for the next shipment, you must cancel at least 48 hours before your next scheduled renewal date.
After You Cancel
If your subscription already renewed (or your order already processed) before your cancellation request came in, that renewal may still ship.
If that happens and you’re not satisfied, you can still request a refund under our Refund Policy (no return required) within 30 days of purchase.
Pauses and Changes
You may also request to pause, skip a month, or update your shipping address by contacting support@mydosperformance.com. Changes must be submitted at least 48 hours before your next renewal to take effect for the next shipment.
Billing Errors
If you believe you were charged in error, contact us at support@mydosperformance.com and we’ll make it right.
Contact
Questions? Email: support@mydosperformance.com